AKVM Solutions Private Limited (hereinafter AKVM) is a private company registered under the Companies Act, 2013 and adheres to rules and regulations applicable. www.akvmsolutions.com is owned and operated by AKVM.
AKVM is firmly committed to protect your privacy and avoid the dissemination of your personally identifiable information, in accordance with international principles as well as national law.
AKVM respects and understands the importance of your privacy- and are therefore committed to provide complete protection to the personal information of our panelists who use our services or visitors of our website, and whose information we may have access to. It is in recognition of this need for security, our commitment to international principles and national law that AKVM has established this Privacy Policy.
Be informed that collection of data, divulging of data and confidentiality of data shall be covered under IT Act,2000, DPDP Act and any other law in force in India.
At our travel website, we take your privacy seriously and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website.
As a general practice, no personal information is collected about a visitor to the website, apart from the personal information submitted by the visitor himself/herself while making travel bookings through our website, in which case, we collect personal information such as your name, email address, telephone number, and credit card details. Such collection of data is solely for the purpose of facilitating booking of travel bookings and no other purpose. Non-personal information such as your IP address and the type of browser used by you is collected in case of travel booking done through our website for the purpose of authentication. However, at times, certain information may be collected from you when you visit the website. Such information is aggregated to measure the number of visits, average time spent on the website, pages viewed etc. This gives us an idea of which parts of our website users are visiting, in order that we may improve the content to offer you better services.
We and our analytics service providers or tracking technology partners use technologies such as: cookies, beacons, tags and scripts. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies to remember users’ settings (e.g. language preference etc.), for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. IP addresses are tied to personally identifiable information to identify your geo location in order to provide suitable services and prohibit respondents from non-qualifying region/area/countries/places.
We use your personal information to process your booking and to communicate with you about your booking. We do not sell, rent, or share your personal information with any third parties except for the purpose of completing your booking or as required by law.
We do contact organisations or individuals as a part of our sales and marketing campaigns. We do so, as we believe we have legitimate interest to promote our services and it also benefits our prospects. We do not do mass mailing and carefully reach out to selected individuals with personalised approach. The content in marketing emails, website or any other platform is just for information purposes and shall not be construed as established fact or guiding material.
Our website may include buttons or tools that link to other companies’ services (for example Instagram, LinkedIn, Facebook button etc.). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools or content, or view a AKVM web page containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information, as these sites may have their own privacy statements in place, which we recommend you review if you visit any linked Web sites. We are not responsible for content of linked sites or any use of the sites or for the privacy practices of those other Web sites.
We may collect information when you interact with our social networking pages or use the sign-on features.
Information and data files are stores on our servers and the servers of companies we hire to provide services to us. We do not share, sell or lease any kind of information collected to any third parties for their marketing uses.
Information and data submitted and stored by us is used for the purpose of fulfilling our contractual commitments as well as for the purpose of providing services to you. Such services include travel bookings as well as support requests and for monitoring the effectiveness of our services. The data is also used for improving the website’s user experience and to communicate better to engage users. Data is used for enhancing the effectiveness of our marketing campaigns, to send marketing emails or messages related to our products and services. Further, data is used to monitor aggregate metrics and understand our customers better and to analyse, diagnose and fix issues in our service offerings.
In all such cases the information is not shared with any third party. It is used by AKVM to prevent/respond to protection of our website or applications. In some cases, with hosted services, we may share information with those who provide with technology services (eg. web hosting and analytics services), but strictly for the purpose of carrying out our work. All such vendors are specifically directed to ensure security of your data. We may be required to share information with law enforcement or other third parties when compelled to do so by court order or other legal processes, to comply with statutes or regulations.
If we merge with or are acquired by another company, and if all our assets are acquired by another company, this information will most likely be one of the assets to be transferred. However, we will not transfer any personal information of our customers until absolutely necessary to provide you continuity of services and only when the new owner maintains and provides the same level of data privacy standards as we do. In such cases, we will provide you with notice and an opportunity to opt-out of the transfer of identifiable data.
We understand that the security of your information is vital and have in place strong administrative, technical, and physical security controls and measures to keep data safe and secure. Our privacy practices are designed to provide protection for your personal information.
We have incorporated all procedures with due diligence and have taken all reasonable precautions within our means to protect your personal information from unauthorized access, use, or disclosure through limited employee access (by way of user/password credentials and two factor credentials and two factor authentication). We use industry standard secure socket layer (SSL) encryption technology to safeguard account registration process and information tendered by you during transmission. Other security safeguards include but are not limited to multi-factor authentication, data encryption, firewalls and physical access controls to buildings and files.
We would like to caution our visitors about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by sending an email misrepresenting it to be from a genuine source. Please by aware that we never seek your confidential information such as regarding your financial or health record through emails or through our websites. If you receive such a message claiming to be from AKVM, then please do not reply to it and immediately bring it to our attention by contacting the DPO hello@akvmsolutions.com.
It is our endeavour to ensure that your personal information stays safeguarded from any kind of threat, whether internal or external, for which checks and balances have been incorporated at various levels within the organisation. However, it must be admitted that no procedure or mechanism working over the internet can claim to be 100% secure, and despite our best efforts no guarantee can be extended as regards the security of your personal information.
AKVM also recognises the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures to minimise the transmission and effect of spam emails in its computing environment.
In some cases, and at our discretion this information may be accessed by respective organisations to correct any mistake in that information, and to delete and information we no longer have business reasons for retaining. You can do this by sending us an email. AKVM strives to adhere with all applicable laws around the globe that are designed to protect your privacy and information, no matter where that information is collected, transferred or retained. Although legal requirements may vary from country to country, we intend to adhere to principles set forth in this Privacy Policy even if information is transferred from your country to other countries that may not require an adequate level of protection for your information.
Under certain circumstances, by law you have the right to:
If you would like to contact us in relation to any of the rights set out above please contact us by email hello@akvmsolutions.com. To protect your privacy and security, we may take reasonable steps to verify your identity before providing you with the details.
We reserve the right to update this Privacy Policy at any time, and we will notify you of any changes by posting the updated Privacy Policy on our website.
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at +91 1244461232/ email hello@akvmsolutions.com.
